Shipping policy

At Showtime Watches our goal is to offer you the best shipping options, no matter where you live. Customers in New Zealand are eligible for free shipping for every order valued over $200 via DHL Express or Regular Post, depending on the order. For international orders, the costs are calculated at checkout.

However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by DHL or the post office. Order process time ranges from 0-3 days and delivery time can range from 1 to 6 days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available.

You will receive a shipping tracking number via email when your order is shipped from our warehouse.

DHL shipments can be tracked here.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.

Insurance

Showtime Watches provides insurance coverage for every item we ship out. 
Note: You may be asked to sign for the package upon delivery.

Shipping Fees & Levies:

When making a purchase from a foreign country, customers should be aware that they may be responsible for paying customs fees. These fees are charged by the government to import goods into the country and are separate from any taxes or shipping fees that may be charged by the seller.

It is important for customers to understand that these fees are not included in the price of the item and are the responsibility of the buyer. Failure to pay these fees can result in the item being held by customs or returned to the seller, which can cause delays and additional costs.

Customers should also be aware that customs fees vary by country and are based on a variety of factors, including the value of the item, the type of item, and the country of origin. Some countries may have a threshold for customs fees, meaning that items under a certain value may not be subject to fees.

Before making a purchase from a foreign country, customers should research the customs fees for their country to understand what additional costs may be incurred. They should also consider whether the item they are purchasing is worth the additional fees and whether there are any domestic alternatives that may be more cost-effective.

In summary, customers have a responsibility to pay customs fees when purchasing items from foreign countries. It is important to research and understand these fees before making a purchase to avoid any unexpected costs or delays in receiving the item.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Showtime Watches to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Showtime Watches, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Showtime Watches will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Showtime Watches to make any necessary corrections. Product discrepancies not notified to Showtime Watches within 5 days of delivery may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographic evidence of the discrepant item(s) to help us better assist you.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Showtime Watches reserves the right to replace the original packaging of products sold herein. Showtime Watches cannot guarantee a replacement of the manufacturer’s original packaging.